Frequantly Asked Questions

SDRANG.com is a musical instruments marketplace where no fees are added to transactions and where you can freely contact the buyer/seller to make arrangements and share all the information you need.

 

If you want to buy or sell an instrument on this site, we recommend you REGISTER.

 

 

You can choose between:

  • FREE MEMBER plan [free]This membership is totally free of charge and offers you a personal shop with everything you need to sell your items.
  • GOLD MEMBER plan [10€/year] – This membership is for those who need to increase their deals using a professional shop with more capacity and advanced features. For this plan we ask just a small fee due to the server space cost. This is nothing compared to the high fees you’re used to paying in other marketplaces.

 

 

When the registration process is complete and you are logged in, all the functions will be available in a simple three sections menu:

  • USER: Profile Settings, Store Settings and Log Out;
  • BUY: Whishlist, Recently Viewed, Followed Sellers, Messages Sent, Cart, Orders Made, Support Tickets;
  • SELL: Dashboard, Products FOR SALE, Messages Received, Orders Received, Support, Followers + PRO FEATURES (available only for GOLD MEMBER): Analytics, Coupons, Customers, Reports, Reviews, Staff.

 

 

When you buy or sell a musical instrument, even if the transaction can take place without the involvement of this site, we recommend you to keep track of the whole process following this purchase/sale procedure:

  1. Search & find your desired item.
  2. CONTACT THE SELLER.
  3. ADD TO CART and CHECKOUT.
  4. PAYMENT AGREED WITH THE SELLER. We are not interested in knowing your payment method.
  5. PLACE ORDER.
  6. After the payment is received, the seller will mark the order as COMPLETED and proceed to shipping.
  7. The seller marks the order as SHIPPED and adds tracking number and url for you to be able to follow the shipment.
  8. Once you have received the item you can MARK your order AS RECEIVED.
  9. If you have problems you can open a SUPPORT TICKET to ask for help to the seller. 
  10. REVIEW / FEEDBACK for the item purchased.

 

 

BUY & SELL ON SDRANG.com

Do I need to be registered to consult the SDRANG marketplace?

No, anyone can consult the SDRANG.com navigating freely in all the categories.

 

How do I search the ads?

With the SDRANG.com search engine you can search browsing categories or using the search form by keyword. If you want more precise results you can further filter the results.

 

How can I respond to an announcement?

You can freely message any seller on SDRANG without be registered! Within the details of each announcement there is the special button “CONTACT THE SELLER” which will open the space to write and send a message to the seller.

 

How can I view a vendor’s data?

You must click on the corresponding store name in the details of the announcement. You’ll be redirected on his main shop page where the seller, assuming full responsibility, makes available his personal data such as phone number or email address.

 

What can I do to protect myself from possible scams?

To protect yourself from any scams and make your purchases in total security, we recommend that you buy only after carefully checking the identity of the seller and to never paying on rechargeable cards or using Western Union and MoneyGram. SDRANG assumes no responsibility for fraud or scams that may occur on this site. If in doubt, please report suspicious ads or advertisers using the contact page.

 

I believe that some announcements do not respect the therms & conditions, how should I behave?

If you believe that an announcement on SDRANG.com does not comply with our terms & conditions, please let us know by contacting us on the contact page choosing “Report an abuse” and sending us the ad link.

 

Do you want to send us reports or suggestions?

If you wish to contact the staff of SDRANG.com to send us suggestions you can do so using the form on the Contact link at the bottom of any page.

 

Is SDRANG.com a shop?

No. SDRANG.com is not a shop, so it does not sell to the public. SDRANG.com is a site that collects sales announcements of musical instruments inserted by users without taking advantage of any transactions that take place between sellers and buyers.

 

Do you have any advice for those who want to buy a used musical instrument?

There are some advantages to buying a used instrument: mainly the possibility of having a high quality instrument at an affordable price. On the other hand there are some risks to consider, first of all the lack of guarantee. Therefore, when you are about to buy a used instrument, you must keep in mind some basic rules. First of all, it is recommended to inquire about the characteristics of the desired instrument: to do this, just search on the internet to find comments and opinions of other musicians who can highlight all the merits and defects. Posting requests for advice on various music forums is equally important. If you take music lessons ask your teacher for an opinion, surely he will be able to show you the right tool for your skills. As a second step, it is advisable to make sure that the price is fair, checking the value of the instrument comparing prices between various advertisements, thus creating an average quotation. Obviously a price too high and out of the market must dissuade the purchase, but even an extra low price must warn. To have a first basic idea on the conditions of the instrument on sale it is important to have a first direct contact with the seller, initially by e-mail and then by phone, to be able to ask as many questions as possible. If you can, meet with the seller to view and try the instrument. We suggest to be accompanied by a possibly knowledgeable person who is able to evaluate the condition of the instrument either by hearing it play or by playing it himself.

 

What are the first steps to post an ad on SDRANG.com?

To post an ad on SDRANG.com you must first register on the site, log in, and goes under SELL-->NEW PRODUCT. After that you have to fill all the mandatory fields and click on SUBMIT. If you do mistakes do not worry, you can edit your ad at any time to arrange it as you like.

 

How can I choose the appropriate category in which to publish it?

Choosing the appropriate category is a simple but essential operation so that your ad is easily found by visitors.

 

What should I write in the ad title?

To make the reader immediately understand what is being proposed and therefore to have more chances that the ad will be clicked, it is better to summarize as much as possible the content. The title is the most important part of the announcement, the one that attracts the attention of the potential buyer and the one that is the subject of every research carried out within SDRANG.com.

 

What should I NOT write in the ad title?

Do not include vulgar, obscene, libelous, defamatory, offensive immoral words, or, in any case, detrimental to the rights of others. Do not include names of several brands (such as: Fender, no Gibson, no Ibanez …) or, in general, keywords that are not directly connected to the sale item, with the sole purpose of “intercepting” the searches of users. Do not enter web addresses, e-mail addresses or telephone numbers. Do not write words like: very, opportunity, discount, I sell, I try, I offer etc. which take away space for the description.

 

What should I write in the description?

The “Description” field of the ad can contain free text. Unlike the title, the ad content will have to provide a detailed description of what is being proposed. It is therefore necessary to expose the most information and technical details concerning the object. The ad description must be written in a clear and legible way, without the addition of special graphic characters that could create problems of readability to the ad itself. Please note that the “Description” field of the ad is not part of the list of fields in the search. It is advisable not to enter your phone number or your email address, to avoid being exposed to the phenomenon of spam, you can send that data to customers contacting you through your announcements.

 

What should I NOT write in the description?

The text of the announcement must not violate the provisions of the law, must not therefore have vulgar content, obscene, libelous, defamatory, offensive of the current moral, or, in any case, harmful to the rights of others. It must not also deal with the exchange of unlawful, duplicate, counterfeited or dubious material. It is not allowed to insert only links to other sites in the body of the ad, they can be inserted only to provide further information following an exhaustive description. The text must only deal with the sale of musical instruments, any other content is not admitted such as reports of scams, opinions or comments on users or ads. All ads that do not comply with these simple rules may be removed by SDRANG.com Staff without notice.

 

How can I insert an image?

If you have saved your ad without an image you can still add it at any time. You must go in your SELL-->”Products FOR SALE” page and edit your announcement. You can add 1 main picture and 9 (or 39 if you are a PRO MEMBER) gallery pictures. Click on the empty pic space and upload pictures by select it or simply drop into the open window. After that click on “Add to Gallery” button. The default sorting is by name (or number). You can change the sorting of images by deleting it from their position and upload new ones. The accepted formats are: JPG, JPEG, GIF, PNG and BMP. Images can be replaced or removed as many times as desired. Images in ads are protected by copyright laws, so you can not use images from other advertisers or other sites without their consent. The images, as well as the text, must not have any vulgar or obscene content, offensive of current morality, or, in any case, damaging the rights of others.

 

How much time passes between placing the ad and publishing it?

The publication of the announcement is immediate.

 

Is it possible to modify my ad?

You can modify your ad as you wish!

 

Can I move an ad from one category to another?

Of course! If you notice that the category you have chosen is not the correct one, you can always change it, simply enter the “Product FOR SALE” page, edit your announcement and change the category from the appropriate menu. You can choose only 1 category per product.

 

How long will my ad remain published?
Each ad remains published on SDRANG.com forever until you delete it.

 

Is possible to highlight my ads?
Only PRO MEMBERS can put 5 products in a “featured” state.

 

What is the SKU code for?
The SKU code is used to uniquely identify an advertisement.

 

How can I remove an ad?

By accessing the “Product FOR SALE” page you can delete an advertisement simply by clicking on the “Delete” button that appears to the right of each advertisement.

 

The service is free?

If you are a FREE MEMBER is totally free, if you are a PRO MEMBER you have to pay a very small fee (10€/year) to cover server space cost. In any case NO FEES ARE ADDED TO YOUR SALES!

 

What the GOLD plan offers compared to the FREE plan?

  • Unlimited items for the store (20 for free plan)

  • 40 gallery pics per item (10 for free plan)

  • Various type of items allowed:

    • (Simple, also for free plan: represent unique items unlike anything else in your store. They have no variations/options, a single price and SKU.)
    • Variable: products that may have different multiple  variations/options, each of which may have a different SKU or price. (Example: a Stratocaster in different colors or configurations).
    • Grouped: allow you to group multiple items into a single product. It does not have a SKU or price, however, it links to other products on the site that can be purchased individually. This allows the shopper to view all the products on a single page. Note that, grouped products can only consist of simple products. (Example: a Stratocaster together with a specific hardcase and a guitar lesson book).
    • External / Affiliate: products that you list/display on your store but they are sold elsewhere. Purchases will be processed through the second site and the “Add to Cart” button will be replaced with a link you provide in the products backend. (this kind of products would be useful if you want to sell through your own website or if you are a part of an affiliate or partnership program, especially if you receive commission for your sales).
    • Virtual: services you may be providing and want people to purchase in advance. (Example: hourly consulting fees).
  • Professional store features:
    • 5 Featured Products: these products will appear in the exclusive featured product list.
    • Sales price: these products will appear with a discount rate highlighted box in the upper left of the main pic, the list price canceled and the discounted price alongside.
    • Sales Schedule: you can choose the dates/period on which the sales price will be made.
    • Store Hours: you can enter the opening and closing times of your store that will be displayed in the left sidebar of your store page.
    • Customer Support: you can enter your customer support data (like Phone, Email, Address, City, Country) that will be displayed in the left sidebar of your store page.
    • Video Banner: you can set a video banner for your public store  page (the page that customers will see by clicking on your name in any of your product page).
    • Slider Banner: you can set a slider banner for your public store  page (the page that customers will see by clicking on your name in any of your product page).
    • Topic: you can reply to any SDRANG topic.
    • Direct Message with Sdrang.com: if you have any questions or problems you can send a message directly to SDRANG admin in order to have a fast answer.
    • SEO: add SEO for Facebook and Twitter from your Store Settings page.
  • Professional dashboard panels:
    • Analytics: all detailed data regarding your selling, like: Top Regions with views and % statistics, Wiews Stats, Top Referrers, Most Viewed Products, Products Stats, Category Stats, Product Location Stats, Product Year Stats, Product Condition Stats, Product Brand Stats. You can choose the Analytics region from the Store Settings page.

    • Coupons: manage coupons for your customers. You can set: code, description, expiry date, percentage or fixed discounts, offer free shipping with the possibility to show it also on your store page. All coupons can be restricted with a lot of parameters;

    • Customers: manage customers of your SDRANG online shop, with the ability to see all data and statistics about money spent and orders placed. You can also print or export this data;

    • Reports: a complete sales report by year, last month, this month or custom data range;

    • Reviews: here you can see the Reviews/Feedback leaved by your customers. Only logged in customers who have purchased that product may leave a review. You can choose to “Unapprove” a review, in this way a notice will be sent to the administrators who will decide whether to cancel the review or not;

    • Staff: a great useful feature to add and manage staff or managers for your store, with the ability to enable/disable over 120 specific capabilities for each one, like categories limitations, country limitations, etc.

 

How to register on SDRANG.com

Simply click on REGISTER and follow the steps:

  • Choose between FREE MEMBER and GOLD MEMBER and click on SUBSCRIBE NOW!

  • Fill out the registration form with your data: Username, Email (this address will be used for customer requests and/or notifications from this site), Verification Code (instantly sent to your email), Store Name, Address, Country, Postcode/Zip, City/Town, State/Country, Password, Confirm password and flag “Agree Terms & Conditions”.

  • Then click on REGISTER.

  • On the confirmation page, click on PROCEED.

  • Gold members will be redirected to the payment page.

  • After registration you can choose between GO TO DASHBOARD and SETUP YOUR STORE* (*recommended option, which will redirect you to Store Settings).

THAT’S IT!

 

Why register?

Only registered members can access the reserved area and use the free services offered by SDRANG.com (insert, modify, cancel ads and contact other advertisers).

 

I did not receive the Verification Code via my email. How can I receive it?

There may be delays in receiving the email due to your provider: if that is the case, just wait a few minutes. If you do not receive an email after waiting, please abort the registration process and try againg after a few minuites. If you still can’t register, please contact us indicating your registration data and we will do it manually.

 

I can’t remember my login information: what can I do?

If you have forgotten your login information, click on Lost your password? on the login page. We will send you the link to reset your password.

 

I would like to change my login credentials: what can I do?

Log in and go to USER-->Profile Settings. You are allowed to change all your data except for your email.

 

Is there a difference between upper and lower case when entering the password?

Yes. Make sure you have entered upper and lower case correctly.

 

How can I cancel my account?

Simply click HERE, select “Cancellation” and complete the form. All your information will be removed from our database.

 

Selling on SDRANG.com is very simple. Once you have completed the registration process and logged in, all the functions will be available in a simple menu consisting of three sections: USER, BUY and SELL.

From the USER section you can manage:

  • Profile Settings: here you can manage all the information regarding your profile, your Personal data (Avatar, First Name, Last Name, Email, set a new Password, Phone, Shop Description), your Address (Billing and Shipping addresses), your Social (Twitter, Facebook, Instagram, Youtube, Linkedin, Google Plus, Snapchat, Pinterest) and see the Membership plan you choose on registration, with the possibility to upgrade it;

  • Store Settings: here you can manage all the settings of your SDRANG personal Store (set your Sore Logo, Banner Type, Banner Image, Mobile Banner Image, Store List Banner Image or Video for PRO MEMBER, Name, Slug, Phone, Description, Address, Maps Geo-Location, Name Position and Products per page. You can also hide email / phone / address from your public store page), Shipping (set your shipping methods and prices), Store Policies (set your Shipping, Refund and Cancellation/Return/Exchange Policies) and put the store on Vacation Mode (you can also choose to disable purchase during this period and set all the parameters and a message). For PRO MEMBER will be available also SEO (add your SEO also for Facebook and Twitter), Customer Support (add your specific Customer Support data: Phone, Email, Address, Country, etc…), Store Hours (add your opening Store Hours and set time to open purchases) and Analytics Region (choose your Preferred Analytics Region: world or a specific country).

From the BUY section you can manage:

  • Whishlist: the list of items you previously marked with a heart from the marketplace;

  • Recently Viewed: the list of last products viewed on the marketplace;

  • Followed Sellers: the list of the followed sellers, any time a followed sellers put for sale a new item you’ll be emailed;

  • Messages Sent: the list of messages you sent to other sellers (generated by clicking on “MESSAGE SELLER” on a product page);

  • Cart: the list of articles added to your shopping cart (generated by clicking on “ADD TO CHART” on a product page);

  • Orders Made: the list of orders added to your shopping cart (generated by clicking on “PROCEED TO CHECKOUT” from the Cart and subsequently “PLACE ORDER”). From this page you can:

    • check the status of the order: “Pending Payment”, “Processing”, “On Hold”, “Completed”, “Refunded”, “Shipped” and “MARK AS RECEIVED” (at each modification of the order you’ll receive an email);

    • contact the seller;

    • buy the item again ( by clicking on the “ORDER AGAIN” button);

    • ask for assistance ( by clicking on the “SUPPORT” button);

  • Support Tickets: the list of support requests sent from the “Orders Made” page.

From the SELL section you can manage:

  • Dashboard: the main panel layout of your SDRANG store, with a lot of useful informations;

  • Products FOR SALE: the list of the products you’re selling on your SDRANG store. From here you can add a “NEW PRODUCT“, edit or delete products, if you are a FREE member you can add up to 20 products (with 10 pics per product), if you are a PRO member you can add INFINITE produts (with 40 pics per product);

  • Messages Received: the list of messages received from customers through your SDRANG store or product pages;

  • Orders Received: the list of orders made by customers from your SDRANG store. You can mark any order as: “Pending Payment”, “Processing”, “On Hold”, “Completed” (payed), “Refunded” or “Shipped” (on Shipped you have to add tracking number and tracking website). You’ll find also an “UNPAID” FEES box lightning because on SDRANG.com NO FEES ARE ADDED ON YOUR SALES!

  • Support: the list of help requests from customers have bought a product from your store. It works like a simple message board but every ticket is related to a specific order;

  • Followers: the list of people are following your SDRANG store. They will receive an email with each new product you add;

PRO FEATURES: theese feature are available only for GOLD MEMBER users:

  • Analytics: all detailed data regarding your selling, like: Top Regions with views and % statistics, Wiews Stats, Top Referrers, Most Viewed Products, Products Stats, Category Stats, Product Location Stats, Product Year Stats, Product Condition Stats, Product Brand Stats. You can choose the Analytics region from the Store Settings page.
  • Coupons: manage coupons for your customers. You can set: code, description, expiry date, percentage or fixed discounts, offer free shipping with the possibility to show it also on your store page. All coupons can be restricted with a lot of parameters;
  • Customers: manage customers of your SDRANG online shop, with the ability to see all data and statistics about money spent and orders placed. You can also print or export this data;
  • Reports: a complete sales report by year, last month, this month or custom data range;
  • Reviews: here you can see the Reviews/Feedback leaved by your customers. Only logged in customers who have purchased that product may leave a review. You can choose to “Unapprove” a review, in this way a notice will be sent to the administrators who will decide whether to cancel the review or not;
  • Staff: a great useful feature to add and manage staff or managers for your store, with the ability to enable/disable over 120 specific capabilities for each one, like categories limitations, country limitations, etc.